Terms & Conditions

Zoff books Web Site Terms and Conditions


Welcome to zoffbooks.com. If you visit  zoffbooks.com you accept these conditions. Please read them carefully.

 

Privacy of Information
When you order from the Site, we collect your name, mailing address, contact information (which can include a phone number and/or e-mail address), and information necessary for payment (credit card numbers are encrypted for safe and secure transmission). This information is used to process payments and to ship items to the buyers.

And we receive and store click-stream data and other information about visits to our Site. This information is used solely to analyze and improve the Site experience.

Refunds & Exchanges
Zoff will refund the purchase price of an item if returned with receipt in original condition within 15 days. If merchandise is damaged in shipment, we will gladly send a replacement copy or refund the purchase price if a replacement is not available. To receive a refund or replacement, contact sophie@zoffbooks.com.

Exchanges or store credit are offered within 15 days of the date your purchase was made. All items must be returned in their original packaging ( unopened shrink-wrapped condition) and in saleable condition. The costs to returne goods are for the buyer.

Items for exchange can be shipped to:
Zoff books
Arthur Sterckstraat 15

B - 2600 Berchem

 

If you prefer, you may bring your item to Zoff books within 15 days of purchase:
Please note for the moment this is not a retail location, we are an online bookstore only so please before coming make sure to make an appointment by sending a mail at sophie@zoffbooks.com

About Customs, Duties & Taxes
When ordering from zoffbooks.com, you’re responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Security of Information
You can be sure that we make every effort to ensure that ordering online from Aperture is safe. All credit card numbers are encrypted using 128-bit SSL.

 

Typographical Errors and availibility
Zoffbooks endeavors to provide timely, accurate information on its Site, but is not responsible for any inadvertent editorial or typographical errors. In the event that an zoff product is mistakenly listed at an incorrect price, Zoff reserves the right to refuse or cancel any orders placed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Zoff shall issue a credit to your credit card account in the amount of the incorrect price.

All products are subject to availability. We will inform you as soon as reasonably possible in the event that the goods you have ordered are unavailable. In the event that the goods that you have ordered are unavailable a full refund will be offered

 

Payment methods accepted 
We are happy to accept Visa, Mastercard, along with Paypal payments via our online store. If you would prefer not to send your card details over the internet, we also accept payment by bank transfer (IBAN).

 

Shippingcost.

Shipping costs to Belgium  are 5 euro. Delivery costs for other countries are calculated during checkout based on the packed weight of books ordered.  Please select the correct delivery country to get an accurate quote for shipment of your order. All books are sent by fast, insured methods with tracking to most countries. (Bpost). If your country is not mentioned please contact us for a quotation (sophie@zoffbooks.com)

Order confirmation
You will receive an email confirmation of your order.

Delivery
You will normally receive a dispatch email from us when your order ships.  This will usually be within 1-3 working days of you placing your order.  The time taken to receive your order will vary according to the shipping method used.  As a general guide you should expect to receive your order within the following timescales after shipment has taken place:-

Belgium - 2 days via Bpost

EU countries - 7-14 days


Please note that overseas delivery times can vary considerably from country to country. 

If you do not receive your order within this time, please get in touch (sophie@zoffbooks.com) and we will advise.

Privacy Policy

 

What type of information do Zoffbooks collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do zoffbooks collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

In general, the cookies which are initially placed on our Wix website may be categorized as essential cookies.

Cookie Name

Purpose

Duration

Cookie Type

XSRF-TOKEN

Used for security reasons

Session

Essential

hs

Used for security reasons

Session

Essential

svSession

Used in connection with user login

Session

Essential

SSR-caching

Used to indicate the system from which the site was rendered

1 minute

Essential

_wixCIDX

Used for system monitoring/debugging

3 months

Essential

_wix_browser_sess

Used for system monitoring/debugging

session

Essential

consent-policy

Used for cookie banner parameters

12 months

Essential

smSession

Used to identify logged in site members

Session

Essential

TS*

Used for security and anti-fraud reasons

Session

Essential

bSession

Used for system effectiveness measurement

30 minutes

Essential

fedops.logger.sessionId

Used for stability/effectiveness measurement

12 months

Essential

wixLanguage

Used on multilingual websites to save user language preference

12 months

Functional

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.